Frequently Asked Questions
What if the book I want isn’t in the catalogue?
Please fill out our Request a Title form and let us know which book you’re looking for. If the title is currently in print and available from our suppliers, we’ll do our best to add it to the current pre-order catalogue.
Can I cancel my pre-order?
Yes. You may request a full cancellation and refund while the pre-order window is still open. Once the window closes, pre-orders can no longer be cancelled.
Can I add another book after placing my order?
Yes, when possible. Contact us with your order number while the pre-order window is still open, and we’ll do our best to add the additional book(s) to your existing order and send you a payment link for the difference. To help us process orders smoothly, please try to include all additional books in the same request.
Do you offer free shipping?
Yes. Orders of $100 or more before any discount code ship free. A discount code lowers the price; it never takes free shipping away.
How do pre-orders work?
Books at SinhalaBooksUSA are currently offered through designated pre-order windows. Once the window closes, we consolidate customer orders and arrange shipment from Sri Lanka to the U.S.
How long will my pre-order take?
Estimated fulfillment is approximately 4–6 weeks after the pre-order window closes. We’ll keep you updated throughout the process.
Will I receive updates and tracking information?
Yes. We’ll keep you updated as your books travel from Sri Lanka, when the shipment reaches the U.S., and when your individual order is prepared for shipment. Tracking information will be sent once your order is on its way to you.
Where do you ship?
We currently ship within the United States, including eligible U.S. territories and minor outlying islands where domestic delivery is available.
Do you ship outside the United States?
Not at this time. We currently only ship within the United States and eligible U.S. territories.
What happens if a title becomes unavailable?
If we are unable to obtain a book you ordered, we’ll contact you and issue a full refund for that item.
What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and photos of the issue. We’ll review the situation and work with you on an appropriate resolution.
Can I return a book if I change my mind?
Because books are ordered specifically based on customer pre-orders, we do not accept change-of-mind returns after the pre-order window has closed.
Will all the books in my order ship together?
Generally, yes. Books purchased together in the same order will normally be shipped together once all items are available.
How are the books packaged?
We carefully package each order using appropriate protective materials to help ensure your books arrive safely and in excellent condition.